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Boost Guest Retention for Long-Term Casino Success, Says Robinson & Associates, Inc.

Annapolis, MD (PRWeb) March 28, 2007 -- Guest retention is extremely important to a casino's success, says Robinson & Associates, Inc., a customer service consulting firm to the gaming industry.

Martin R. Baird, chief executive officer of Robinson & Associates, offers the following casino guest service tip.   

"Guest retention is extremely important to a casino's overall success," Baird says. "The longer guests stay and the more often they come back, the more likely a property will be profitable and successful. When casino employees provide great service, they are helping their property retain its guests. Customers will want to come back and that is what it's all about."

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry. It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates. The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.

Robinson & Associates may be reached by phone at 480-991-6420, by e-mail or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
                                                           
Contact
Martin R. Baird
Robinson & Associates, Inc.
http://www.advocatedevelopmentsystem.com
http://www.casinocustomerservice.com
480-991-6420

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This press release has been reprinted from PRWEB per the terms and conditions of the copyright notice.
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